Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when using our website, placing an order, or contacting our support team. This may include:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address.
• Farm Details: Farm name, property size, location (to provide tailored product recommendations).
• Order Information: Products purchased, payment details (processed securely via third-party payment gateways).
• Technical Information: IP address, browser type, device information, and browsing behaviour on our website.
• Communications: Any information you provide when contacting our support team or subscribing to our newsletter.

2. How We Use Your Information

SoilTrack uses your information for the following purposes:

• Process and fulfil your orders, including shipping and delivery notifications.
• Provide customer support and respond to your inquiries.
• Send you important updates about your orders, products, or account.
• Improve our website, products, and services based on your feedback and usage patterns.
• Send marketing communications (only with your consent), including product launches, special offers, and agtech insights.
• Comply with legal obligations and prevent fraudulent activity.

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Shipping carriers, payment processors, and IT support providers who assist in operating our business.
• Legal Requirements: If required by law or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We take data security seriously. SoilTrack implements industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmitted between your browser and our website.
• Secure payment gateways (Stripe, PayPal) that do not store your full payment details on our servers.
• Regular security audits and updates to our systems.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and shopping cart items.
• Understand how you use our website to improve functionality.
• Analyse traffic and usage patterns.

You can control cookies through your browser settings. However, disabling cookies may affect certain features of our website. We also use Google Analytics to better understand user behaviour.

6. Third-Party Links

Our website may contain links to third-party websites, including product manufacturers, payment gateways, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Access & Correction of Your Information

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Request deletion of your personal information, subject to legal obligations.

To make such a request, please contact us using the details in Section 11. We will respond within a reasonable timeframe (usually 30 days).

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. This includes retaining order history for tax and warranty purposes. When no longer needed, we securely delete or anonymise your information.

9. Children's Privacy

Our website and services are intended for adults over the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. For significant changes, we may notify you via email or a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: